Refund Policy

At Pribelika Lashes and Pribelika Matcha Club, we carefully inspect and securely pack every order before it leaves our facility. By placing an order with us, you agree to the following policy.

Returns

We do not accept returns for change of mind, incorrect purchases, or any other reason once an order has been delivered.

For food safety and quality assurance reasons, opened or consumed products from Pribelika Matcha Club cannot be returned or refunded.

Incorrect Items

If you receive the wrong item(s) due to our error, please contact us within 48 hours of receiving your order by emailing pribelikaph@gmail.com or sending us a message through our official social media accounts.

Please include:

• Your order number

• Clear photos of the item(s) received

• A brief description of the issue

Once verified, we will arrange to send the correct item(s) at no additional cost.

Damaged Items

Every order is carefully inspected and securely packed before shipment.

Once your order has been handed over to the courier, Pribelika Lashes and Pribelika Matcha Club are not liable for any loss or damage caused during transit or courier mishandling.

If your parcel arrives visibly damaged, we recommend taking photos before opening the package and filing a claim directly with the courier. You may also contact us, and we'll gladly assist in coordinating with the courier.

Exchanges

We do not offer exchanges.

Please review your order carefully before completing your purchase to ensure you have selected the correct products, variants, and quantities.

If your order has not yet been shipped, you may request changes by contacting us as soon as possible. While we will do our best to accommodate your request, changes cannot be guaranteed once order processing has begun.

Refunds

Refunds are only issued under the following circumstance:

• The item(s) you ordered have become unavailable or sold out before your order is fulfilled.

Approved refunds will be processed to your original payment method within 1–3 business days. Processing times may vary depending on your bank or payment provider.

Refunds will not be issued for:

• Change of mind

• Incorrect item(s) selected during checkout

• Opened or consumed Pribelika Matcha Club products

• Orders successfully delivered

• Shipping delays beyond our control

• Damage caused during courier transit

Contact Us

If you have any questions regarding your order, please contact us at:

Email: pribelikaph@gmail.com

or through the official Pribelika Lashes and Pribelika Matcha Club social media accounts.